Our Terms and Conditions are in place to ensure that all parties involved in the moving process know what their responsibilities are. The Terms and Conditions are in place to ensure that the move will go as planned and that no misunderstandings may occur on the given moving date. They are in place to ensure that the provided information is accurate so the correct size vehicle, number of movers and the correct tools are required to be able to conduct the move as agreed.
1.1 All Supplied Quotation shall remain valid for a period of 30 days.
1.2 The Customer shall be deemed to have accepted the Quotation by placing an order with the Supplier (“the Order”) within the period specified in Clause 3.1.
1.3 All Orders for Goods and Services shall be deemed to be acceptance of the Quotation pursuant to these Terms and Conditions.
1.4 The quoted price may change or additional charges may apply if any of the following have not been taken into account when preparing the quotation:-
1.5 If at the time of the move it is found that the move is different to the information you have supplied via your online Quotation request. Then DSD may charge additional amount to cover the cost of additional time and labour. 1.6 Additional charges will represent the additional amount of work required to complete and will be agreed with both parties. Failure to resolve the additional charges DSD will then only complete the level of work initially quoted for.
1.7 You do not accept the quotation within 30 days from the Quotation date.
1.8 By reason of your delay, the removal is not carried out within 3 months of the date of the acceptance of the Quotation. 1.9 If the move is carried out on a Saturday, Sunday or Bank Holiday, which was not previously agreed when the Quotation was calculated.
1.10 If DSD have to supply any additional services, previously not included in the quotation, such as disconnecting appliances, dismantling furniture, or storing additional items not previously included in the quotation. DSD is not insured to disconnect any electrical/ gas or water appliances.
1.11 Should access to the property be not as described, and will not allow free movement of the goods without the need of alterations or hire of additional equipment, or the access to the property be not suitable for the Removal Vehicle to get within 20 meters of the doorway, and as a result the removal Contractors have to do additional work not included in the Quotation.
1.12 Any charges incurred for parking, toll roads, congestion fees, or any other charges levied by the government for transportation of goods from the current property to the new property.
2. WORK NOT INCLUDED IN THE QUOTATION
2.1 Unless agreed in writing by DSD, we will not, as part of the quoted removal services: 2.2 Disconnect or reconnect appliances, fixtures, fittings or equipment.
2.3 Take up or lay fitted carpet or floor coverings.
2.4 Dismantle or assemble unit or system furniture, fitments or fittings.
2.5 Move storage heaters, unless they are dismantled.
2.6 Move items from a loft or a cellar, unless properly lit and safe access so provided.
2.7 To move or store any items excluded in section 5.1 to 5.
2.8 Should the customer pay any money to the contractors on the day of the move for work carried out which does not form part of the move specification as per the booking confirmation, unless the additional work has been authorised by the supplier, or management of the contractors – prior to completion of said work, then this money is not deemed in favour of the supplier or removal contractor, and the work carried out will be charged via separate invoice.
2.8A KEY WAIT: additional charges will apply if keys are not released by 2pm grace period given 30 mins no access to the property by 14:30 an additional charge will be applied to cover our extra costs. £80+vat per hour for two staff £100+vat per hour for 3 staff.
Key wait waiver available on move day to be agreed on arrival of crew (move day) no charges apply until 4pm with 30 min grace period. Additional charge will be applied after 4:30pm £80+vat p/h two staff £100+vat p/h three staff: key wait waiver £75+vat.
Notes: for safety of crew a working day can not be longer than 12 hours.
2.9 International relocations: all customers requiring items moving between different countries are required to provide requested information prior to shipping. Customs charges: all taxes and duties along with inspection charges and vehicle waiting time are the responsibility of the customer. Customs have the right to stop the vehicle and enforce an in-depth check the authorities will impose charges should they feel it necessary.
Example costs these can fluctuate vehicle waiting charge at customs £500 per day / Storage of goods if placed into bonded warehouse for inspection £140 per day subject to size of load.
3.1 The following items are not permitted to be removed unless previously agreed and an inventory is submitted in writing to the Suppliers and Contractors:
3.2 Jewellery, watches, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections. Prohibited or stolen items, drugs, dangerous, damaging or explosive items, including gas bottles, firearms, and ammunition.
3.4 Plants or goods which may cause vermin or other pest infestation. 3.6 Any animals and their cages, or tanks including birds or fish.
3.7 If you have any goods you are unsure of then please request permission to be moved by the Contractor prior to the move date.
By entering the contract you declare that:
4.1 The goods to be removed and/or stored are your own property, or
4.2 The person(s) who own or have an interest in them, have given you permission to make this contract, and have been made aware of the Contract.
You will meet any claim for damages, and any costs against the Removal Contractor if these declarations are not true.
5.1 The price for the Goods and Services is as specified in the Proposal
5.2 Payment of the price shall be in the manner specified in the Proposal.
5.3 Payment is required by cleared funds in advance of the removal or storage period.
5.4 You may not withhold any part of the payment, failure to finalise the balance before the move date will result in the move being postponed until the balance has been paid.
5.5 Any cancellation fees incurred due to 7 will be met by you.
5.6 We do not accept payment by debit and credit cards, or Paypal.
5.7 Payment date will be agreed with you via email in advance of the move.
6.1 The date you provide us with for your move date, will complete the contract and should this date change charges if you postpone or cancel the removal will apply as per section 7.
6.2 All risk in the Goods shall pass to the Customer upon delivery.
7.1 If you postpone or cancel the move, DSD will charge according to how much notice is given. Notification must be in writing to us at info@dsdremovalsltd.com
7.1(a) More than 14 working days before the removal date as section 6.1 : Nil payable
7.1(b) More than 7 working days, less than 14 working days as section Nil payment.
7.1(c) Less than 5 working days, £300.
7.1(d) Within 2 days of the removal date as section 50% of invoice value.
7.2 1 on the move date 100% of invoice total will be required
Title in the Goods shall not pass to the Customer until the Supplier has been paid in full for the Goods.
To enable the Supplier to perform its obligations the Customer shall:
9.1 co-operate with the Supplier;
9.2 Allow the contractors to carry out their responsibilities. Should the customer or associates assist with any aspect of the moving of items and damage is caused during assistance then no liability shall be held by the supplier or removal contractor.
9.3 provide the Supplier with any information reasonably required by the Supplier, to assist with the free movement of items to be moved, and to advise of any special requirements or care of particular items.
9.4 obtain all necessary permissions, parking permits, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer; and
9.5 comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.
9.6 Should the customer not accept the recommendations of the supplier as in section 12.1 then the items to be moved are solely moved at the risk of the customer. The contractor cannot be held liable for any damage caused whilst the item to be moved is under the supervision of the customer.
9.7 Should any damage be incurred then it is your responsibility to advise us, within 7 working days and provide us with photographs and a written description of the damage. Liability for damage will only be accepted if it may be proven without reasonable doubt the Removal contractors have been negligent in the manner in which they have conducted the move. (info@dsdremovalsltd.com) Items that have been owner packed into boxes will not be insured for damages these must be professionally packed. Pictures/ mirrors/ TV/ Computers and all deemed fragile items must be packed in such a way that is protective during transit. We advise bubble wrap and card board to cover such items. Items presented on the moving date in any other way will not be covered on our insurance.
9.8 It is your responsibility to ensure that your goods are adequately insured for transportation, we can arrange this for you upon request, with an FSA regulated company.
10.1 The Removal Contractor shall have the right to withhold and or dispose of some or all of the goods until you have paid for any additional costs incurred due to any conditions in section 2. All payments should be made prior to the completion of the move unless, written authorization has been provided by us.
11.1 If goods are stored by DSD, or any other company as recommended by us, then you must provide us with a correspondence address, and contact telephone information.
11.2 We require a contact number and address for the customer during a storage period and email address.
11.3 If after 28 days of the Removal we have had no response from written attempts, and you do not pay the bill in full then we may sell or dispose of some or all of the goods to cover the cost of the outstanding account. Any additional proceeds will be credited to your account awaiting your instructions.
11.4 If you make your own arrangements to collect the goods out of storage, then they will be entitled to charge for handing them over. The Removal Contractors liability will cease upon handing over the goods.
11.5 Insurance of goods held in store are not insured for fire, loss, water damage customers are required to transfer their current house and contents policy to our storage facility: William Street Stanningley LS286JP. Policies are available from our insurance brokers please ask for details.
12.1 Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury, however the Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price for the Goods and Services.
12.2 Upon completion of the survey or online inventory by the customer, recommendations shall be made to dismantle any furniture which may be damaged during transit due to excess size, weight or potential difficulties in movement. It is the responsibility of the supplier to inform the customer of such requirements. DSD is not responsible for items previously dismantled by the customer in terms of their safe keeping of fixtures (nuts bolts for example)
12.3 The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.
12.4 Our responsibility for your move ends upon your acceptance of the completion of your move, and/or a subsequent 7 days have elapsed from the completion date of your move, without any written contact from the customer.
12.5 The supplier holds no liability for loss or damage to customer’s property unless the supplier conducted the move. The liability shall be held with the removal contractors. Liability may only be extended if instruction is given by the supplier to move an items resulting in damage to said item.
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
GI Group UK provides recruitment, staffing and workforce management services to local and national clients of all sizes. This places an average of 12,000 temporary and permanent staff into work nationwide each week, across all market sectors.
Our team relocated their office to Wakefield. We disposed of waste items using professional, authorised methods via environment agency.
Nikki Patterson, the office manager in Wakefield, said she was ‘delighted’ with the service we provided.
‘Twas the last Saturday before Christmas and our team were tasked with moving office furniture and boxes. Our professional office removals service included the supply of removals boxes and crates. We were also contracted to dismantle and assemble large furniture when required.
Despite the large size of this move, we put all of our energy into completing it in record time, due to the proximity of the upcoming Christmas holiday. We completed the move with over 10 staff and four vehicles. Our work was completed by 3 pm and our customer was over the moon with the service we provided.
We were contracted to complete the large removal of several sites in Halifax. Working closely with members of staff, we were able to meet all requirements and deadlines.
We moved 6,000 cubic feet of furniture and boxes. It was made difficult by the fact that the office was a Victorian type property, so the access was difficult. There were also no lifts, so our crew had to travel up and down 36 steps.
Despite the difficulties, our team showed their determined attitude by working hard to suit the customer’s needs. They approached the task with a positive mindset to overcome the challenges, whilst complying with all health and safety procedures.
This was our first businesses relocation of the year. We had been recommended by Calderdale Credit Union’s board of directors, as they were very impressed with the service that we provided when we worked with them. It only took our team two days to move thousands of toy car boxes, using safe procedures.
All members of staff showed a positive attitude, and our client was thrilled to have used DSD Office Removals for their business relocation.