Frequently Asked Questions
Your Questions, Answered by DSD Removals
At DSD Removals, we know that moving can be a stressful and overwhelming experience. That’s why we’ve compiled answers to the questions we’re asked most often. From understanding our services to preparing for your big day, we’re here to make your move as smooth and stress-free as possible.
Explore the categories below or contact us directly if you can’t find what you’re looking for—we’re always happy to help!
General Questions
Yes, we are fully insured. We provide an insurance policy with every free no-obligation quotation, ensuring your belongings are covered during your move.
DSD Removals proudly serves Leeds, Bradford, and the entire West Yorkshire region, including towns and cities such as Wakefield, Huddersfield, and Halifax. In addition to local moves, we offer national relocation services across the UK and international moves to Europe and beyond. Wherever you’re moving to or from, our team is ready to assist. Contact us to confirm if we can support your specific location.
All our staff are fully employed by DSD Removals. We do not use contractors, ensuring you always receive a professional and dedicated team.
Yes, all of our staff wear smart uniforms and the correct PPE to maintain professionalism and safety during your move.
We recommend booking at least 7-10 days in advance. However, we can accommodate last-minute moves depending on availability.
Pricing & Quotes
We accept BACS payments 24 hours before the move date or payment on the day via online banking. Please contact us for specific instructions.
Yes, we require a deposit to secure your moving date. Deposits can be paid online, and we require a minimum of 7 working days’ notice for cancellations.
Absolutely! We provide tailored quotes based on your specific moving requirements. Contact us to arrange a free consultation and receive a detailed estimate.
No, all costs are outlined clearly in your quotation. If any additional charges apply, they will be discussed upfront to ensure transparency.
Packing & Storage
Yes, we supply a wide range of top-quality packing materials, including boxes, bubble wrap, and wardrobe cartons. For customers within West Yorkshire, these materials are available to be delivered directly to you.
Yes, we offer a professional packing service tailored to your needs. Whether you require full packing or partial packing for fragile items, our team will ensure everything is securely packed to avoid damage during transit. Contact us to learn more about our packing options.
Absolutely! We also offer a self-packing option for customers who prefer to pack their belongings independently. We provide packing materials at competitive rates and offer guidance to ensure everything is ready for moving day.
Yes, our expert team can dismantle and reassemble furniture as required. This service ensures large or complex items are safely transported and set up in your new home.
We can store a wide range of items to suit your needs. This includes household belongings such as furniture, appliances, and personal items, as well as important documents that require secure storage. For vehicle storage, we accommodate cars, classic cars, and other types of vehicles in facilities with 24/7 CCTV protection. Additionally, we provide storage solutions for specialist items, offering tailored options to ensure everything remains safe and secure.
Our storage facilities feature state-of-the-art CCTV systems and are professionally managed to ensure your belongings are safe. We offer flexible rental options, including weekly and annual plans, for your convenience.
Moving Day Preparation
Our team typically arrives between 8 AM and 9 AM, with loading completed by 12 PM to 1 PM. Specific times can be arranged based on your moving schedule and requirements.
We recommend ensuring that all boxes are packed, sealed, and labelled clearly by the time our team arrives where possible. Disconnect and prepare any appliances for transport, and make sure pathways are clear for easy access.
We use protective materials such as blankets, sofa covers, and floor protectors to safeguard your belongings and property throughout the moving process.
If there’s a delay in receiving your keys, our team will wait for a reasonable time to complete the move. For extended delays, additional charges may apply, which will be discussed with you upfront.
It’s helpful for you to be available to answer any questions, but if that’s not possible, we can arrange for a representative to oversee the move on your behalf. Just let us know in advance.
Commercial Relocations
Yes, we specialise in office relocations, providing tailored solutions to minimise downtime and disruption. Our team is experienced in handling all aspects of commercial moves, from packing to setting up your new office.
Absolutely. We use specialised equipment and techniques to safely transport IT infrastructure, including computers, servers, and office electronics, ensuring everything arrives in working condition.
We offer flexible scheduling, including evening and weekend moves, to ensure minimal disruption to your business operations. Our team works efficiently to have your office up and running as quickly as possible.
Yes, we provide professional packing services tailored to businesses. From sensitive documents to office furniture and IT equipment, our team ensures everything is securely packed and labelled for easy setup at your new location.
Yes, we offer secure, 24/7 monitored storage facilities for office furniture, documents, and equipment. Whether you need short-term or long-term storage, we have solutions to meet your needs.
Yes, we have the resources and expertise to handle moves for businesses of all sizes, from small offices to large corporations. Contact us to discuss your specific requirements and receive a tailored plan.
Home Removals
Our house removals service covers everything from packing and loading to transportation, unloading, and even unpacking if required. We tailor our service to your specific needs to ensure a smooth moving experience.
We take special care of fragile and valuable items by using high-quality packing materials, including bubble wrap, protective covers, and crates. Let us know in advance about any specific items requiring extra care.
Yes, we strive to accommodate last-minute and same-day moves whenever possible. Please contact us directly to check availability.
Absolutely. Our team can assist with decluttering your home before the move to ensure that only the items you need are packed and transported. Speak to us about your requirements, and we’ll provide a customised solution.
We handle all types of house removals, from small flats to large family homes. No move is too big or small for our team.
We use secure packing methods, state-of-the-art equipment, and a fleet of modern vehicles. Our team follows a meticulous loading and unloading process to ensure everything arrives in perfect condition.
International Removals
We handle international moves across Europe and beyond. Popular destinations include Western and Eastern Europe, and we also provide bespoke international services for customers relocating to other continents.
Delivery times vary depending on the destination. For example, moves to Western Europe typically take 7-10 days, while moves to Eastern Europe may take 10-14 days. Contact us for more accurate timeframes based on your specific move.
Yes, we work with a specialist customs broker to handle all necessary paperwork and ensure a smooth customs clearance process. This reduces delays and makes your international move hassle-free.
We can transport a wide range of items internationally, including household belongings, vehicles, and even specialist items. Let us know your specific requirements, and we’ll tailor the service to your needs.
Yes, comprehensive insurance is included with all our international moves to ensure your belongings are protected throughout the journey.
Yes, we offer shared container services for customers with smaller shipments. This option is cost-effective and ensures your items are safely transported alongside others to your destination.
